🎁 Get the FREE AI Skills Starter Guide — Subscribe →
BytesAgainBytesAgain
BytesAgain › Skills › AI Customer Service KB Builder
🦀 ClawHub

AI Customer Service KB Builder

by @dagangtj

Build AI-powered customer service knowledge bases by extracting FAQs from documents or websites, enabling automated replies and multi-format exports.

Versionv1.0.0
Downloads921
Installs3
#legal#automation
TERMINAL
clawhub install ai-customer-service

📖 About This Skill

AI Customer Service Knowledge Base Builder

Description

Help SMBs quickly build AI-powered customer service systems. Input FAQ documents or website URLs to automatically generate a knowledge base and configure auto-reply capabilities.

帮助中小企业快速搭建AI客服系统。输入FAQ文档或网站URL，自动生成知识库并配置自动回复功能。

Use When

  • Setting up customer service automation
  • Building FAQ knowledge bases
  • Configuring auto-reply systems
  • Migrating customer service to AI

    • Capabilities

  • Extract FAQ from documents (PDF, TXT, MD, DOCX)
  • Scrape FAQ from website URLs
  • Generate structured knowledge base (JSON)
  • Test Q&A matching
  • Export to common formats (JSON, CSV, Markdown)

    • Usage

    Basic Commands

    # Extract from document
node kb-builder.js extract --file ./faq.pdf --output ./kb.json
    Extract from website
    
node kb-builder.js scrape --url https://example.com/faq --output ./kb.json
    Test knowledge base
    
node kb-builder.js test --kb ./kb.json --query "退货政策是什么？"
    Export to different formats
    
node kb-builder.js export --kb ./kb.json --format csv --output ./kb.csv

    Configuration

    Create config.json: 
    {
  "language": "zh-CN",
  "minConfidence": 0.7,
  "maxResults": 3,
  "fallbackMessage": "抱歉，我没有找到相关答案。请联系人工客服。"
}

    Examples

    Example 1: Build from PDF

    node kb-builder.js extract --file ./company-faq.pdf --output ./kb.json
node kb-builder.js test --kb ./kb.json --query "如何退货？"

    Example 2: Build from Website

    node kb-builder.js scrape --url https://shop.example.com/help --output ./kb.json
node kb-builder.js export --kb ./kb.json --format markdown --output ./faq.md

    Example 3: Interactive Mode

    node kb-builder.js interactive --kb ./kb.json

    Then type questions to test responses

    Output Format

    Knowledge base JSON structure: 
    {
  "version": "1.0",
  "language": "zh-CN",
  "entries": [
    {
      "id": "q001",
      "question": "如何退货？",
      "answer": "您可以在收到商品后7天内申请退货...",
      "keywords": ["退货", "退款", "return"],
      "category": "售后服务"
    }
  ]
}

    Requirements

  • Node.js 18+
  • No external API keys needed for basic features
  • Optional: OpenAI API key for enhanced matching

    • Security

  • All processing is local
  • No data sent to external services (unless using OpenAI enhancement)
  • Safe for sensitive business information

    • Limitations

  • PDF extraction requires readable text (not scanned images)
  • Website scraping respects robots.txt
  • Best results with structured FAQ pages

    • Author

    Created for OpenClaw by Claude

    License

    MIT

    Tags

    customer-service, ai, knowledge-base, faq, automation, chatbot, 客服, 知识库

    💡 Examples

    Example 1: Build from PDF

    node kb-builder.js extract --file ./company-faq.pdf --output ./kb.json
node kb-builder.js test --kb ./kb.json --query "如何退货？"

    Example 2: Build from Website

    node kb-builder.js scrape --url https://shop.example.com/help --output ./kb.json
node kb-builder.js export --kb ./kb.json --format markdown --output ./faq.md

    Example 3: Interactive Mode

    node kb-builder.js interactive --kb ./kb.json

    Then type questions to test responses

    ⚙️ Configuration

    Create config.json: 

    {
  "language": "zh-CN",
  "minConfidence": 0.7,
  "maxResults": 3,
  "fallbackMessage": "抱歉，我没有找到相关答案。请联系人工客服。"
}