Amazon Review Management
by @mguozhen
Amazon review management and response agent. Write professional responses to negative reviews, analyze review patterns to find product improvements, build co...
clawhub install amazon-review-managementπ About This Skill
name: amazon-review-management description: "Amazon review management and response agent. Write professional responses to negative reviews, analyze review patterns to find product improvements, build compliant review generation strategies, and manage Vine enrollment. Triggers: review management, negative review, respond to review, amazon reviews, review response, bad review, star rating, review strategy, vine program, review generation, seller feedback, product review, amazon vine, review analysis, 1 star review, review reply" allowed-tools: Bash metadata: openclaw: homepage: https://github.com/mguozhen/amazon-review-management
Amazon Review Management Agent
Handle negative reviews professionally, spot product improvement signals in review data, and build a compliant review strategy that grows your star rating over time.
Commands
review respond [paste review] # write professional response to a review
review analyze [paste reviews] # find patterns and product insights
review strategy # build review generation plan
review vine # Vine enrollment guide
review request [market] # compliant review request strategy
review report [competitor ASIN] # analyze competitor review weaknesses
review crisis [situation] # crisis response for review bombing
review save [product] # save review profile and history
What Data to Provide
Negative Review Response Framework
Response Principles
1. Respond within 24 hours -- speed signals you care 2. Never argue -- even when customer is wrong 3. Acknowledge, don't defend -- validate their experience first 4. Take it offline -- move resolution to private channel 5. Keep it short -- 3-4 sentences max in public responseResponse Template Structure
[Acknowledge their experience]
[Brief, non-defensive explanation if relevant]
[Offer specific resolution]
[Invite them to contact you directly]
Response Templates by Review Type
Product didn't meet expectations: > "Thank you for your honest feedback. We're sorry our product didn't meet your expectations -- that's not the experience we want for our customers. Please reach out to us and we'll make it right, whether that's a replacement, refund, or troubleshooting assistance. We appreciate you giving us the chance to improve."
Shipping/packaging complaint: > "We sincerely apologize for the condition your order arrived in. Damage during shipping is rare but unacceptable, and we take full responsibility. Please contact us directly and we'll send a replacement immediately at no charge. Thank you for letting us know."
Size/fit issue: > "Thank you for this feedback. We're sorry the sizing didn't work for you -- we know how frustrating that is. We've noted your feedback for our size guide improvements. Please message us and we're happy to exchange for the right size or issue a full refund."
Competitor-placed fake negative review: > "We appreciate all feedback. If you have specific concerns about your order, please contact our customer service team directly -- we'd love the opportunity to resolve this for you."
Wrong product expectations: > "Thank you for your review. We're sorry our listing didn't clearly set the right expectations -- your feedback helps us improve. Please reach out to us directly if you'd like a refund or if there's anything we can do to help."
Review Pattern Analysis Framework
When analyzing a set of reviews, categorize complaints:
| Category | Examples | Action | |----------|----------|--------| | Product defect | "Broke after 2 weeks", "stopped working" | Contact supplier, quality check | | Listing mismatch | "Smaller than expected", "not as described" | Update listing, improve images | | Shipping damage | "Arrived broken", "crushed box" | Improve packaging | | Missing pieces | "Part was missing" | Review packing process | | Usage confusion | "Didn't know how to..." | Add instructions, video | | Wrong expectations | "Too basic for my needs" | Clarify target customer in listing |
Signal thresholds:
Compliant Review Generation Strategy
What Amazon Allows
What Amazon Prohibits
Compliant Insert Card Copy
Thank you for your purchase!We're a small team that puts everything into making our products.
If you love it, we'd be grateful if you shared your experience --
your review helps other customers make the right choice.
If anything's not right, please email us first --
we'll make it right, guaranteed.
Vine Program Guide
What it is: Amazon sends free units to vetted reviewers ("Voices") who leave honest reviews.
Cost: $200 per parent ASIN enrolled (US, 2024) Units: 1-30 units enrolled Timeline: Reviews appear within 4-8 weeks Best for: New products with fewer than 30 reviews
Eligibility:
When NOT to use Vine:
Star Rating Recovery Plan
If your rating drops below 4.0:
1. Diagnose: Find the root complaint (use Pattern Analysis) 2. Fix the product/listing (don't just respond to reviews) 3. Enroll in Vine to get fresh honest reviews 4. Activate Request-a-Review for all eligible orders 5. Monitor weekly: Track new review velocity vs. old negative reviews
Timeline: Rating typically recovers in 60-90 days with consistent action.
Output Format
1. Review Response Draft -- professional, on-brand, ready to post 2. Pattern Analysis -- top 3 complaint categories with action items 3. Review Strategy Plan -- timeline and tactics for rating improvement 4. Vine ROI Estimate -- cost vs. projected review count 5. Compliance Check -- flag any current practices that risk policy violation