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BytesAgain β€Ί Skills β€Ί Customer Support Autopilot
πŸ¦€ ClawHub

Customer Support Autopilot

by @anugotta

Classify customer support tickets, draft accurate responses, suggest macros, and route escalations based on risk, SLA, and business impact.

Versionv1.0.0
Downloads515
#clawhub
TERMINAL
clawhub install customer-support-autopilot

πŸ“– About This Skill

name: customer-support-autopilot description: Classify customer support tickets, draft accurate responses, suggest macros, and route escalations based on risk, SLA, and business impact. metadata: {"openclaw":{"emoji":"🎧"}}

Customer Support Autopilot

Purpose

Improve support response speed and consistency while reducing risk.

Core capabilities

  • classify incoming tickets by intent/severity
  • draft response suggestions in brand tone
  • propose macro usage and next actions
  • route to L1/L2/L3 based on policy
  • detect risky cases (legal, security, billing, fraud, abuse)

    • Guardrails

  • never invent policy promises
  • never disclose sensitive internal info
  • escalate regulated/high-risk cases immediately
  • include reference IDs when available

    • Workflow

    1. Parse ticket and extract entities. 2. Classify category + urgency. 3. Draft response with confidence level. 4. Recommend escalation path and SLA. 5. Output macro + notes for agent.

    Output format

    1. category + severity 2. draft response 3. escalation recommendation 4. SLA target + required follow-up

    Setup

    Read setup.md.

    Examples

    See examples.md.

    πŸ’‘ Examples

    βš™οΈ Configuration

    Read setup.md.