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DoctorClaw Feedback Digest

by @ceobotson-bot

Customer feedback digest — collect, categorize, and summarize reviews, survey responses, and support tickets. Weekly cron or on-demand.

Versionv1.0.0
Downloads331
#clawhub
TERMINAL
clawhub install doctorclaw-feedback-digest

📖 About This Skill

name: doctorclaw-feedback-digest description: "Customer feedback digest — collect, categorize, and summarize reviews, survey responses, and support tickets. Weekly cron or on-demand." version: 1.0.0 tags: [feedback, customer-success, reviews, support, automation] metadata: clawdbot: emoji: "⭐" source: author: DoctorClaw url: https://www.doctorclaw.ceo

Customer Feedback Digest

Listen to your customers without drowning in data. This skill collects feedback from reviews, surveys, support tickets, and social mentions — then categorizes it by sentiment, topic, and urgency so you know exactly what to fix, what to celebrate, and what to respond to.

Run it weekly for a full digest, or trigger on-demand after a product launch or campaign.

What You Get

  • All feedback categorized by sentiment (positive, neutral, negative, critical)
  • Topics extracted and ranked by frequency (feature requests, bugs, praise, complaints)
  • Urgent issues flagged for immediate response
  • Suggested responses for negative reviews
  • Trend analysis showing sentiment shifts over time
  • Highlight reel of your best customer quotes

    • Setup

    Required

  • Feedback source — At least one: review platform data (CSV export), survey responses, support tickets, or social mentions your agent can access

    • Optional (but recommended)

  • Multiple sources — combine Google Reviews, app store reviews, support emails, survey tools
  • Response access — ability to reply to reviews or tickets after your approval
  • Delivery channel — Telegram/Discord for digest and urgent alerts
  • Feedback archive — folder to store historical digests for trend tracking

    • Configuration

    Tell your agent:

    1. Feedback sources — where to pull feedback from (file paths, URLs, integrations) 2. Review schedule — when to compile the digest (default: every Monday) 3. Response style — your tone for responding to reviews (grateful, professional, empathetic) 4. Urgency triggers — what counts as urgent (1-star reviews, keywords like "refund", "broken", "unsubscribe") 5. Delivery — where to send the digest 6. Product/service context — what you sell, so the agent understands the feedback properly

    How It Works

    Step 1: Collect Feedback

  • Pull feedback from all configured sources
  • For each piece: source, date, author (if available), content, rating (if applicable)
  • Normalize ratings across sources (stars → sentiment score)

    • Step 2: Analyze Sentiment

    Categorize each piece of feedback:

    🟢 POSITIVE — Happy customers

  • 4-5 star reviews, compliments, thank-you messages
  • Keywords: love, great, amazing, helpful, recommend, best

    • 🟡 NEUTRAL — Mixed or informational

  • 3-star reviews, feature requests without complaint, questions
  • Neither strongly positive nor negative

    • 🔴 NEGATIVE — Unhappy customers

  • 1-2 star reviews, complaints, frustration
  • Keywords: disappointed, frustrated, doesn't work, waste, overpriced

    • ⚫ CRITICAL — Needs immediate attention

  • Threats to churn, refund requests, public complaints, legal mentions
  • Keywords: refund, cancel, lawyer, scam, report, BBB

    • Step 3: Extract Topics

    Group feedback by recurring themes:
  • Feature requests — things customers want added
  • Bugs/issues — things that are broken or confusing
  • Praise points — what customers love most (keep doing this)
  • Pain points — recurring frustrations
  • Competitive mentions — when customers compare you to competitors

    • Rank by frequency — most-mentioned topics first.

    Step 4: Draft Responses

    For NEGATIVE and CRITICAL feedback, draft responses:
  • Acknowledge the issue specifically
  • Apologize where appropriate
  • Offer a solution or next step
  • Match the configured response style
  • Mark as DRAFT — never post without approval

    • Step 5: Compile Digest

    ⭐ Feedback Digest — [Date Range]
    📊 SENTIMENT OVERVIEW
Total feedback: [X] pieces
🟢 Positive: [X] ([X]%) | 🟡 Neutral: [X] ([X]%)
🔴 Negative: [X] ([X]%) | ⚫ Critical: [X]
Average rating: [X.X] / 5.0
    ⚫ CRITICAL — RESPOND NOW ([X])
1. [Source] — [Author]: "[excerpt]"
   📝 Suggested response: "[draft]"
    🔴 NEGATIVE HIGHLIGHTS ([X])
2. [Source] — "[excerpt]"
   Topic: [bug/complaint/pricing]
   📝 Suggested response ready
    🔥 TOP TOPICS THIS WEEK
1. [Topic] — mentioned [X] times ([sentiment breakdown])
2. [Topic] — mentioned [X] times
3. [Topic] — mentioned [X] times
    💚 BEST QUOTES (use in marketing!)
• "[Great quote from happy customer]" — [Author]
• "[Another great quote]" — [Author]
    📈 TRENDS
• Sentiment [up/down] [X]% vs last period
• New topic emerging: [topic]
• Recurring issue: [issue] — [X] mentions this month
    💡 RECOMMENDATIONS
• [Fix X — 8 negative mentions this week]
• [Feature Y requested by 5 customers — consider adding]
• [Reply to critical reviews within 24 hours]

    Step 6: Deliver & Archive

  • Send digest via configured channel
  • Critical items get immediate alerts (don't wait for weekly digest)
  • Save to memory/feedback/YYYY-MM-DD.md
  • Track response status (drafted → approved → posted)

    • Examples

    User: "Show me this week's customer feedback"

    Agent compiles and responds with the full digest.

    User: "What are customers complaining about most?"

    Agent: > Top complaints this week: > 1. Onboarding confusion — 6 mentions. Customers struggling with initial setup. > 2. Slow response times — 4 mentions. Support taking 48+ hours. > 3. Pricing clarity — 3 mentions. Confusion about what's included in each tier. > > Recommendation: Create an onboarding guide or video — this alone would address 40% of negative feedback.

    User: "Send response to the critical review"

    Agent: Posts the approved response to the review platform.

    Customization Ideas

  • NPS tracking — run periodic NPS surveys and track scores over time
  • Review request automation — after positive interactions, auto-send review requests to happy customers
  • Feedback-to-feature pipeline — auto-create feature request tickets from customer suggestions
  • Competitor review monitoring — track what customers say about competitors too
  • Testimonial collector — auto-curate the best quotes for marketing use

    • Want More?

    This skill handles feedback collection and analysis. But if you want:

  • Custom integrations — connect to Trustpilot, G2, Intercom, Zendesk, or your specific review platforms
  • Advanced automations — auto-respond to reviews, trigger NPS surveys, feed insights into product roadmap
  • Full system setup — identity, memory, security, and 5 custom automations built specifically for your workflow

    • DoctorClaw sets up complete OpenClaw systems for businesses:

  • Guided Setup ($495) — 2-hour live walkthrough. Everything configured, integrated, and running by the end of the call.
  • Done-For-You ($1,995) — 7-day custom build. 5 automations, 3 integrations, full security, 30-day support. You do nothing except answer a short intake form.

    • → doctorclaw.ceo

    💡 Examples

    User: "Show me this week's customer feedback"

    Agent compiles and responds with the full digest.

    User: "What are customers complaining about most?"

    Agent: > Top complaints this week: > 1. Onboarding confusion — 6 mentions. Customers struggling with initial setup. > 2. Slow response times — 4 mentions. Support taking 48+ hours. > 3. Pricing clarity — 3 mentions. Confusion about what's included in each tier. > > Recommendation: Create an onboarding guide or video — this alone would address 40% of negative feedback.

    User: "Send response to the critical review"

    Agent: Posts the approved response to the review platform.

    ⚙️ Configuration

    Tell your agent:

    1. Feedback sources — where to pull feedback from (file paths, URLs, integrations) 2. Review schedule — when to compile the digest (default: every Monday) 3. Response style — your tone for responding to reviews (grateful, professional, empathetic) 4. Urgency triggers — what counts as urgent (1-star reviews, keywords like "refund", "broken", "unsubscribe") 5. Delivery — where to send the digest 6. Product/service context — what you sell, so the agent understands the feedback properly