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BytesAgain β€Ί Skills β€Ί Ecomm Ai Voice Agent
πŸ¦€ ClawHub

Ecomm Ai Voice Agent

by @mhmalvi

Complete AI voice agent system for eCommerce order confirmation, customer support, and outbound campaigns. 12 production-ready n8n workflows with Vapi AI voi...

Versionv1.2.2
Downloads818
Installs2
#clawhub
TERMINAL
clawhub install ecomm-ai-voice-agent

πŸ“– About This Skill

name: ecomm-ai-voice-agent description: Complete AI voice agent system for eCommerce order confirmation, customer support, and outbound campaigns. 12 production-ready n8n workflows with Vapi AI voice, Twilio SMS, Shopify/WooCommerce integration, and Google Sheets CRM. tags: [ecommerce, voice-agent, vapi, twilio, shopify, woocommerce, order-confirmation, customer-support, n8n, automation] author: mhmalvi version: 1.2.0 license: CC BY-NC-SA 4.0 metadata: clawdbot: emoji: "πŸ“ž" requires: n8nCredentials: [google-sheets-oauth2, smtp] env: [VAPI_API_KEY, VAPI_API_URL, VAPI_COD_ASSISTANT_ID, TWILIO_ACCOUNT_SID, TWILIO_PHONE_NUMBER, TWILIO_AUTH_HEADER, TWILIO_API_URL, ECOMM_ORDERS_SHEET_ID, ECOMM_CALL_LOG_SHEET_ID, ECOMM_CUSTOMERS_SHEET_ID, N8N_WEBHOOK_BASE, WHATSAPP_API_URL, WHATSAPP_API_TOKEN, SHOPIFY_STORE_URL, SHOPIFY_ACCESS_TOKEN, WOOCOMMERCE_STORE_URL, WOOCOMMERCE_AUTH_HEADER, HUBSPOT_API_KEY, OPENAI_API_KEY, ECOMM_FROM_EMAIL, ECOMM_OWNER_EMAIL, ECOMM_STAFF_EMAIL, ECOMM_CONFIRM_BASE_URL] os: [linux, darwin, win32]

eComm AI Voice Agent πŸ“ž

A production-ready, 12-workflow AI voice agent system for eCommerce businesses. Handles order confirmation calls, customer support, returns, retries, and outbound campaigns β€” fully automated.

Problem

eCommerce businesses (especially COD-heavy markets) lose 20-40% of orders to fake orders, no-shows, and unconfirmed deliveries. Manual confirmation calls are expensive and don't scale.

This system automates the entire confirmation and support lifecycle using AI voice calls.

What's Included

12 Production Workflows

| # | Workflow | Function | |---|----------|----------| | 01 | Order Intake | Webhook receives new orders, validates, routes by payment type | | 02 | COD Confirmation Call | AI voice call to confirm cash-on-delivery orders | | 03 | Prepaid Confirmation | SMS confirmation + optional high-value voice call | | 04 | Call Result Handler | Processes Vapi callbacks, routes by outcome | | 05 | Retry Engine | Auto-retries unanswered calls on schedule | | 06 | WhatsApp/SMS Fallback | Multi-channel fallback for unreachable customers | | 07 | Returns & FAQ Handler | Intent-based routing for support queries | | 08 | Order Status Updater | Syncs status back to Shopify/WooCommerce | | 09 | CRM & Sheet Logger | Central event logging + HubSpot sync | | 10 | Outbound Campaign | Proactive engagement for unconfirmed orders | | 11 | Daily Report | Automated metrics email to admin | | 12 | Customer Callback | Inbound call queue management |

Architecture

Shopify/WooCommerce Order
    β”‚
    β–Ό
Workflow 01: Order Intake & Routing
    β”‚
    β”œβ”€β”€ COD Order ──► Workflow 02: AI Voice Call
    β”‚                     β”‚
    β”‚                     β–Ό
    β”‚               Workflow 04: Parse Call Result
    β”‚                     β”‚
    β”‚                     β”œβ”€β”€ Confirmed β†’ Fulfill
    β”‚                     β”œβ”€β”€ Declined β†’ Cancel
    β”‚                     └── No Answer β†’ Workflow 05: Retry
    β”‚                                         β”‚
    β”‚                                         └── Max retries β†’ Workflow 06: SMS/WhatsApp
    β”‚
    β”œβ”€β”€ Prepaid ──► Workflow 03: SMS + Optional Call
    β”‚
    └── All Events ──► Workflow 09: Central Logger
                            β”‚
                            β”œβ”€β”€ Google Sheets (Orders, Call Log, Customers)
                            └── HubSpot CRM (optional)
Scheduled:
β”œβ”€β”€ Workflow 05: Retry Engine (configurable intervals)
β”œβ”€β”€ Workflow 08: Status Sync (periodic)
β”œβ”€β”€ Workflow 10: Outbound Campaigns (2-hourly, 9AM-7PM)
└── Workflow 11: Daily Report (once daily)

Required n8n Credentials

You must create these credentials in your n8n instance before importing:

| Credential Type | Used For | Placeholder in JSON | |----------------|----------|---------------------| | Google Sheets OAuth2 | Order tracking, call logs, customer CRM | YOUR_GOOGLE_SHEETS_CREDENTIAL_ID | | SMTP (Gmail or custom) | Daily report emails | YOUR_SMTP_CREDENTIAL_ID |

All other API keys are configured via n8n environment variables (see below).

Quick Start

1. Prerequisites

  • n8n v2.4+ (self-hosted)
  • Vapi.ai account (AI voice calls)
  • Twilio account (SMS + phone numbers)
  • Google Sheets OAuth2 credentials
  • Shopify or WooCommerce store

    • 2. Environment Variables

    # Google Sheets
ECOMM_ORDERS_SHEET_ID=your-sheet-id
ECOMM_CALL_LOG_SHEET_ID=your-sheet-id
ECOMM_CUSTOMERS_SHEET_ID=your-sheet-id
    Vapi AI Voice
    
VAPI_API_URL=https://api.vapi.ai
VAPI_API_KEY=your-vapi-key
VAPI_COD_ASSISTANT_ID=your-assistant-id
    Twilio
    
TWILIO_ACCOUNT_SID=your-sid
TWILIO_PHONE_NUMBER=+1234567890
TWILIO_AUTH_HEADER=Basic base64encoded
TWILIO_API_URL=https://api.twilio.com/2010-04-01
    Inter-workflow routing
    
N8N_WEBHOOK_BASE=https://your-n8n-instance.com/webhook
    Email addresses
    
ECOMM_FROM_EMAIL=orders@yourbusiness.com
ECOMM_OWNER_EMAIL=owner@yourbusiness.com
ECOMM_STAFF_EMAIL=staff@yourbusiness.com
    Optional
    
HUBSPOT_API_KEY=your-key
OPENAI_API_KEY=your-key
SHOPIFY_STORE_URL=https://your-store.myshopify.com
SHOPIFY_ACCESS_TOKEN=your-shopify-access-token
WOOCOMMERCE_STORE_URL=https://your-store.com
WOOCOMMERCE_AUTH_HEADER=Basic base64encoded
WHATSAPP_API_URL=https://graph.facebook.com/v17.0/YOUR_PHONE_ID
WHATSAPP_API_TOKEN=your-whatsapp-token
ECOMM_CONFIRM_BASE_URL=https://your-store.com/confirm

    3. Sheet Setup

    Create 3 Google Sheets with these tabs:
  • Orders: order_id, customer_name, phone, email, amount, payment_type, status, created_at
  • Call Log: call_id, order_id, phone, outcome, transcript, duration, created_at
  • Customers: customer_id, name, phone, email, total_orders, last_order_date

    • 4. Import Workflows

    Import all 12 workflow JSON files into n8n. Update webhook paths (all prefixed ecomm-ai/).

    5. Configure Vapi Assistant

    Create a Vapi assistant for COD confirmation with your business script, voice, and language settings.

    Use Cases

    1. COD-heavy eCommerce (South Asia, Middle East, Africa) β€” Confirm orders before shipping 2. High-ticket items β€” Voice confirmation for orders above threshold 3. Subscription businesses β€” Renewal confirmation calls 4. B2B order confirmation β€” Verify large purchase orders 5. Appointment businesses β€” Confirm bookings (dentists, salons, clinics)

    Revenue Potential

  • For store owners: Reduce fake orders by 30-50%, saving $1,000-10,000+/month
  • As a service: Charge $500-2,000/month per client for managed voice confirmation
  • Per-call pricing: $0.50-2.00 per successful confirmation call

    • Customization

  • Voice: Change Vapi assistant for different languages/accents
  • Script: Customize confirmation dialogue in Vapi dashboard
  • Channels: Enable/disable WhatsApp, SMS, Email fallbacks
  • Retry logic: Configure max attempts and intervals
  • Reporting: Customize daily report metrics and recipients

    • Requirements

  • n8n v2.4+ (self-hosted recommended for webhook reliability)
  • Vapi.ai account ($0.05-0.10 per minute of voice)
  • Twilio account ($0.0075 per SMS)
  • Google Sheets API credentials
  • Shopify/WooCommerce webhook access

    • ⚑ When to Use

    TriggerAction
    2. **High-ticket items** β€” Voice confirmation for orders above threshold
    3. **Subscription businesses** β€” Renewal confirmation calls
    4. **B2B order confirmation** β€” Verify large purchase orders
    5. **Appointment businesses** β€” Confirm bookings (dentists, salons, clinics)

    πŸ’‘ Examples

    1. Prerequisites

  • n8n v2.4+ (self-hosted)
  • Vapi.ai account (AI voice calls)
  • Twilio account (SMS + phone numbers)
  • Google Sheets OAuth2 credentials
  • Shopify or WooCommerce store

    • 2. Environment Variables

    # Google Sheets
ECOMM_ORDERS_SHEET_ID=your-sheet-id
ECOMM_CALL_LOG_SHEET_ID=your-sheet-id
ECOMM_CUSTOMERS_SHEET_ID=your-sheet-id
    Vapi AI Voice
    
VAPI_API_URL=https://api.vapi.ai
VAPI_API_KEY=your-vapi-key
VAPI_COD_ASSISTANT_ID=your-assistant-id
    Twilio
    
TWILIO_ACCOUNT_SID=your-sid
TWILIO_PHONE_NUMBER=+1234567890
TWILIO_AUTH_HEADER=Basic base64encoded
TWILIO_API_URL=https://api.twilio.com/2010-04-01
    Inter-workflow routing
    
N8N_WEBHOOK_BASE=https://your-n8n-instance.com/webhook
    Email addresses
    
ECOMM_FROM_EMAIL=orders@yourbusiness.com
ECOMM_OWNER_EMAIL=owner@yourbusiness.com
ECOMM_STAFF_EMAIL=staff@yourbusiness.com
    Optional
    
HUBSPOT_API_KEY=your-key
OPENAI_API_KEY=your-key
SHOPIFY_STORE_URL=https://your-store.myshopify.com
SHOPIFY_ACCESS_TOKEN=your-shopify-access-token
WOOCOMMERCE_STORE_URL=https://your-store.com
WOOCOMMERCE_AUTH_HEADER=Basic base64encoded
WHATSAPP_API_URL=https://graph.facebook.com/v17.0/YOUR_PHONE_ID
WHATSAPP_API_TOKEN=your-whatsapp-token
ECOMM_CONFIRM_BASE_URL=https://your-store.com/confirm

    3. Sheet Setup

    Create 3 Google Sheets with these tabs:
  • Orders: order_id, customer_name, phone, email, amount, payment_type, status, created_at
  • Call Log: call_id, order_id, phone, outcome, transcript, duration, created_at
  • Customers: customer_id, name, phone, email, total_orders, last_order_date

    • 4. Import Workflows

    Import all 12 workflow JSON files into n8n. Update webhook paths (all prefixed ecomm-ai/).

    5. Configure Vapi Assistant

    Create a Vapi assistant for COD confirmation with your business script, voice, and language settings.