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Executive Dashboard

by @linuszz

Design KPI dashboards for executive monitoring. Use for performance tracking, strategic initiatives, and management reporting.

Versionv1.0.0
Downloads839
TERMINAL
clawhub install executive-dashboard

πŸ“– About This Skill


name: executive-dashboard description: "Design KPI dashboards for executive monitoring. Use for performance tracking, strategic initiatives, and management reporting."

Executive Dashboard

Metadata

  • Name: executive-dashboard
  • Description: KPI framework for executive performance monitoring
  • Triggers: dashboard, KPI, performance metrics, executive reporting, scorecard
  • Instructions

    You are designing an executive dashboard for $ARGUMENTS.

    Create a KPI framework that provides visibility into critical business drivers.

    Framework

    Dashboard Design Principles

    1. Strategic Alignment - KPIs tied to strategic objectives 2. Leading + Lagging - Mix of predictive and outcome measures 3. Actionable - Each KPI has an owner who can act 4. Limited - 5-10 KPIs maximum per view 5. Drill-down - Can explore details when needed 6. Real-time or Near Real-time - Timely enough to act

    KPI Categories

    | Category | Purpose | Examples | |----------|---------|----------| | Financial | Profitability & health | Revenue, margin, cash flow | | Customer | Market position | NPS, retention, share | | Operational | Efficiency & quality | Cycle time, quality, utilization | | People | Human capital | Engagement, turnover, productivity | | Growth | Future performance | Pipeline, innovation, launches |

    Leading vs. Lagging Indicators

    | Type | Definition | Example | |------|------------|---------| | Leading | Predicts future performance | Pipeline, bookings, web traffic | | Lagging | Measures past performance | Revenue, profit, market share | | Coincident | Current state indicator | Backlog, inventory, headcount |

    Traffic Light System

  • 🟒 Green = On track (within tolerance)
  • 🟑 Yellow = At risk (outside tolerance, needs attention)
  • πŸ”΄ Red = Off track (significant deviation, action required)
  • Output Format

    ## Executive Dashboard: [Business/Function]

    Dashboard Purpose

    Business Unit/Function: [Name] Dashboard Owner: [Executive] Update Frequency: [Daily/Weekly/Monthly] Primary Audience: [Who uses this] Key Decisions Supported: [What decisions does this inform]


    Dashboard Overview

    β”Œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β” β”‚ EXECUTIVE DASHBOARD β”‚ β”‚ [Business Unit] β”‚ β”‚ As of: [Date] β”‚ β”œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€ β”‚ β”‚ β”‚ REVENUE MARGIN CUSTOMER OPERATIONS β”‚ β”‚ $50.2M 22.5% NPS: 72 98.2% SLA β”‚ β”‚ 🟒 +8% YoY 🟑 -1pt YoY 🟒 +5pts 🟒 +0.5pt β”‚ β”‚ β”‚ β”œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€ β”‚ β”‚ β”‚ CRITICAL METRICS β”‚ β”‚ β”Œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”¬β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”¬β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”¬β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β” β”‚ β”‚ β”‚ ARR: $45M β”‚ Churn: 5.2% β”‚ CAC: $2.1K β”‚ LTV: $15K β”‚ β”‚ β”‚ β”‚ 🟒 +12% β”‚ 🟑 +0.5pt β”‚ 🟒 -10% β”‚ 🟒 +20% β”‚ β”‚ β”‚ β””β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”΄β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”΄β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”΄β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”˜ β”‚ β”‚ β”‚ β”‚ 🟒 6 Green β”‚ 🟑 3 Yellow β”‚ πŸ”΄ 1 Red β”‚ β”‚ β”‚ β””β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”˜
    
    

    KPI Definitions

    #### Financial KPIs

    | KPI | Definition | Target | Current | Status | Trend | |-----|------------|--------|---------|--------|-------| | Revenue | Total revenue (monthly) | $50M | $50.2M | 🟒 | ↑ | | Gross Margin | (Revenue - COGS) / Revenue | 65% | 63% | 🟑 | β†’ | | Operating Margin | Operating income / Revenue | 25% | 22.5% | 🟑 | ↓ | | Free Cash Flow | Cash from operations - CapEx | $10M | $12M | 🟒 | ↑ | | ARR | Annual recurring revenue | $40M | $45M | 🟒 | ↑ |

    #### Customer KPIs

    | KPI | Definition | Target | Current | Status | Trend | |-----|------------|--------|---------|--------|-------| | NPS | Net Promoter Score | 70 | 72 | 🟒 | ↑ | | Customer Retention | % retained customers | 95% | 94.8% | 🟑 | β†’ | | Churn Rate | % customers lost (annual) | <5% | 5.2% | 🟑 | ↑ | | Market Share | % of market | 25% | 23% | 🟑 | β†’ | | CAC | Customer acquisition cost | <$2.5K | $2.1K | 🟒 | ↓ |

    #### Operational KPIs

    | KPI | Definition | Target | Current | Status | Trend | |-----|------------|--------|---------|--------|-------| | SLA Achievement | % of SLAs met | 99% | 98.2% | 🟒 | ↑ | | Cycle Time | Avg. time to complete | <5 days | 4.8 days | 🟒 | ↓ | | Quality Score | Defect-free rate | 99.5% | 99.1% | 🟑 | β†’ | | Utilization | Resource utilization | 85% | 82% | 🟑 | ↓ |

    #### People KPIs

    | KPI | Definition | Target | Current | Status | Trend | |-----|------------|--------|---------|--------|-------| | Engagement Score | Employee engagement | 80 | 78 | 🟑 | β†’ | | Voluntary Turnover | % leaving voluntarily | <10% | 8.5% | 🟒 | ↓ | | Productivity | Revenue per employee | $300K | $315K | 🟒 | ↑ |

    #### Growth KPIs

    | KPI | Definition | Target | Current | Status | Trend | |-----|------------|--------|---------|--------|-------| | Pipeline Value | Weighted pipeline | $100M | $85M | πŸ”΄ | ↓ | | Win Rate | % of deals won | 35% | 38% | 🟒 | ↑ | | New Product Revenue | % from products <2yr old | 20% | 18% | 🟑 | β†’ |


    Trend Visualization

    Revenue (12-month rolling)

    $60M ─ β”‚ ╭───● $55M ─ ╭────────╯ β”‚ ╭──────╯ $50M ─ ╭─────────╯ β”‚ ╭───────╯ $45M ───────╯ β”‚ $40M ─ └───┬───┬───┬───┬───┬───┬───┬───┬───┬───┬───┬───┬─── J F M A M J J A S O N D
    
    NPS Trend

    80 ─ ╭───────● β”‚ ╭───────╯ 75 ─ ╭───────╯ │────╯ 70 ─ β”‚ 65 ─ └───┬───┬───┬───┬───┬───┬───┬───┬───┬───┬───┬───┬─── J F M A M J J A S O N D
    
    

    Alerts & Exceptions

    | Alert | Metric | Condition | Current | Action Required | |-------|--------|-----------|---------|-----------------| | πŸ”΄ CRITICAL | Pipeline | <$90M | $85M | Sales push needed | | 🟑 WARNING | Gross Margin | <64% | 63% | Cost review | | 🟑 WARNING | Churn | >5% | 5.2% | Retention campaign |


    KPI Drill-Down

    #### πŸ”΄ Pipeline Detail

    By Stage: | Stage | Value | # Deals | Avg Size | Conversion | |-------|-------|---------|----------|------------| | Qualification | $20M | 40 | $500K | 20% | | Discovery | $25M | 25 | $1M | 35% | | Proposal | $25M | 15 | $1.7M | 50% | | Negotiation | $15M | 8 | $1.9M | 70% |

    By Region: | Region | Pipeline | Target | Gap | |--------|----------|--------|-----| | North America | $40M | $50M | -$10M | | EMEA | $25M | $25M | βœ… | | APAC | $20M | $25M | -$5M |

    Root Cause: [Analysis of why pipeline is low]

    Action Items: 1. [Action 1] - Owner: [Name] - Due: [Date] 2. [Action 2] - Owner: [Name] - Due: [Date]


    Period Comparison

    | Metric | This Period | Last Period | YoY Change | Target | |--------|-------------|-------------|------------|--------| | Revenue | $50.2M | $48.5M | +8% βœ… | $50M | | Margin | 22.5% | 23.1% | -1pt ⚠️ | 25% | | NPS | 72 | 70 | +5pts βœ… | 70 | | Pipeline | $85M | $95M | -15% ⚠️ | $100M | | Headcount | 159 | 155 | +10% βœ… | 165 |


    Management Actions

    Decisions Required: 1. Pipeline shortfall - Approve sales incentive program 2. Margin pressure - Authorize cost reduction initiative 3. Hiring plan - Confirm Q1 headcount targets

    Recent Actions Taken: | Action | Date | Owner | Status | |--------|------|-------|--------| | Price increase | Jan 15 | CFO | βœ… Complete | | Sales training | Jan 20 | CRO | πŸ”„ In progress | | Cost audit | Jan 25 | COO | πŸ”„ In progress |


    Dashboard Governance

    Update Schedule:

  • Data refresh: Daily at 6:00 AM
  • Dashboard update: Daily by 8:00 AM
  • Review meeting: Weekly Monday 9:00 AM
  • Data Sources:

  • Financial: [ERP System]
  • Customer: [CRM System]
  • Operational: [Operations Dashboard]
  • People: [HRIS System]
  • Accountability:

  • Dashboard Owner: [Name]
  • Data Steward: [Name]
  • Review Forum: [Meeting]
  • Escalation Path:

  • 🟑 Yellow > 2 weeks β†’ Function head
  • πŸ”΄ Red > 1 week β†’ Executive team
  • Tips

  • Less is more - only critical KPIs
  • Each KPI should have an owner
  • Mix leading and lagging indicators
  • Make it visual - trends, not just numbers
  • Exception-based reporting - focus on what's off track
  • Can you act on this? If not, why track it?
  • Review and refresh KPIs quarterly
  • The dashboard should tell a story
  • References

  • Kaplan, Robert & Norton, David. *The Balanced Scorecard*. 1996.
  • Few, Stephen. *Information Dashboard Design*. 2006.
  • Parmenter, David. *Key Performance Indicators*. 2015.
  • πŸ“‹ Tips & Best Practices

  • Less is more - only critical KPIs
  • Each KPI should have an owner
  • Mix leading and lagging indicators
  • Make it visual - trends, not just numbers
  • Exception-based reporting - focus on what's off track
  • Can you act on this? If not, why track it?
  • Review and refresh KPIs quarterly
  • The dashboard should tell a story