Freshdesk
by @aiwithabidi
Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API
clawhub install freshdesk📖 About This Skill
name: freshdesk description: "Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API" homepage: https://www.agxntsix.ai license: MIT compatibility: Python 3.10+ (stdlib only — no dependencies) metadata: {"openclaw": {"emoji": "🆘", "requires": {"env": ["FRESHDESK_API_KEY", "FRESHDESK_DOMAIN"]}, "primaryEnv": "FRESHDESK_API_KEY", "homepage": "https://www.agxntsix.ai"}}
🆘 Freshdesk
Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API
Requirements
| Variable | Required | Description |
|----------|----------|-------------|
| FRESHDESK_API_KEY | ✅ | API key |
| FRESHDESK_DOMAIN | ✅ | Domain (yourcompany.freshdesk.com) |
Quick Start
# List tickets
python3 {{baseDir}}/scripts/freshdesk.py tickets --filter --email Get ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-get id Create ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-create --subject --description --email --priority --status Update ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-update id --status --priority Delete ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-delete id Reply to ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-reply id --body Add note
python3 {{baseDir}}/scripts/freshdesk.py ticket-note id --body List conversations
python3 {{baseDir}}/scripts/freshdesk.py conversations id
All Commands
| Command | Description |
|---------|-------------|
| tickets | List tickets |
| ticket-get | Get ticket |
| ticket-create | Create ticket |
| ticket-update | Update ticket |
| ticket-delete | Delete ticket |
| ticket-reply | Reply to ticket |
| ticket-note | Add note |
| conversations | List conversations |
| contacts | List contacts |
| contact-get | Get contact |
| contact-create | Create contact |
| companies | List companies |
| agents | List agents |
| groups | List groups |
| roles | List roles |
| products | List products |
| satisfaction-ratings | List CSAT |
| time-entries | Ticket time entries |
Output Format
All commands output JSON by default. Add --human for readable formatted output.
python3 {{baseDir}}/scripts/freshdesk.py --human
Script Reference
| Script | Description |
|--------|-------------|
| {{baseDir}}/scripts/freshdesk.py | Main CLI — all commands in one tool |
Credits
Built by M. Abidi | agxntsix.ai YouTube | GitHub Part of the AgxntSix Skill Suite for OpenClaw agents.📅 Need help setting up OpenClaw for your business? Book a free consultation
💡 Examples
# List tickets
python3 {{baseDir}}/scripts/freshdesk.py tickets --filter --email Get ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-get id Create ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-create --subject --description --email --priority --status Update ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-update id --status --priority Delete ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-delete id Reply to ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-reply id --body Add note
python3 {{baseDir}}/scripts/freshdesk.py ticket-note id --body List conversations
python3 {{baseDir}}/scripts/freshdesk.py conversations id