Payment Incident Responder
by @anugotta
Coordinate payment incident response with structured triage, blast-radius assessment, mitigation actions, stakeholder communication, reconciliation recovery,...
clawhub install payment-incident-responderπ About This Skill
name: payment-incident-responder description: Coordinate payment incident response with structured triage, blast-radius assessment, mitigation actions, stakeholder communication, reconciliation recovery, and postmortem tracking. metadata: {"openclaw":{"emoji":"π¨","homepage":"https://www.rbi.org.in/scripts/BS_ViewMasDirections.aspx?id=12898"}}
Payment Incident Responder
Purpose
Help teams respond to payment incidents quickly and consistently:
Disclaimer
This skill provides operational guidance only. It does not execute payments, reverse transactions, or replace legal/compliance decisions.
Use at your own risk. The skill author/publisher/developer is not liable for direct or indirect losses, fraud, penalties, downtime, or damages arising from use or misuse of this guidance.
Incident severity model
P0: broad outage / incorrect success/failure state at scaleP1: major degradation with partial workaroundP2: limited impact to specific cohorts or featuresP3: minor issue, low customer impactStandard response workflow
1. Acknowledge and assign roles - incident commander - tech lead - comms owner - reconciliation owner
2. Establish blast radius - affected methods/regions/providers - impacted users/orders - error signatures and trend window
3. Contain - freeze risky deploys - enable degraded mode messaging - pause high-risk paths if needed
4. Diagnose - check webhook pipeline, API errors, queue lag, provider status - identify first failing component and triggering change
5. Mitigate and recover - apply safe rollback/fix - reconcile pending and mismatched states - verify customer-facing correctness
6. Close and learn - final incident summary - postmortem with owner/due-date action items
Guardrails
Output format
When invoked, return:
1. severity + current phase 2. top 3 immediate actions 3. customer impact summary 4. next update time and owner 5. reconciliation and correctness checklist
Setup
Read setup.md on first use.
Validation
Run validation-checklist.md for drills and live incidents.
References
βοΈ Configuration
Read setup.md on first use.
π Constraints
Run validation-checklist.md for drills and live incidents.